Saint Francis LIFE Non-Discrimination Policy
NOTICE INFORMING INDIVIDUALS ABOUT NONDISCRIMINATION, AVAILABILITY OF LANGUAGE ASSISTANCE, AUXILIARY AIDS, AND ACCESSIBILITY SERVICES
Trinity Health understands that we all have different lived experiences, needs, identities, customs, and abilities. We are committed to providing quality, accessible, equitable care and services that are responsive to the needs of the diverse communities served.
Saint Francis LIFE welcomes all individuals who come to us for care, treatment, and services. We comply with all Federal civil right laws and do not exclude anyone or treat them differently because of their age, race, color, ethnicity (including limited English proficiency and primary language), national origin, religion, culture, language, physical or mental disability, socioeconomic status (including ability to pay or participation in Medicaid, Medicare or Children’s Health Insurance Program), sex (including sex at birth or legal sex), sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, veteran status, or any other category protected by law.
As a sponsored ministry of the Catholic Church, we provide healthcare services guided by the moral principles described in the Ethical and Religious Directives for Catholic Healthcare Services published by the U.S. Conference of Catholic Bishops.
Saint Francis LIFE provides free auxiliary aids and communication services, so that people can communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, accessible electronic formats, other formats)
- Free language assistance services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages.
If you need these services, contact
Language Assistance Services at 1-302-660-3351
Telecommunications Relay Service (TRS): 7-1-1
Saint Francis LIFE allows service animals that are trained to do work or perform tasks for the benefit of individuals with a disability.
If you need another type of reasonable modification or accessibility services, please discuss it with your provider or the Section 1557/Americans with Disabilities Act Coordinator:
Quality and Compliance, 1-302-660-3351
If you believe that Saint Francis LIFE has failed to provide these services or discriminated in another way, you can file a grievance with:
Quality and Compliance
1072 Justison Street
Wilmington, DE 19801
1-302-660-3351
https://www.trinityhealthpace.org/delaware/saint-francis-life/contact-us
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019, 800–537–7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
This notice is available at Saint Francis LIFE website: https://www.trinityhealthpace.org/delaware/saint-francis-life
English
ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-302-660-3351 (TTY: 7-11) or speak to your provider.”
Español / Spanish
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-302-660-3351 (TTY: 7-1-1) o hable con su proveedor.
中文 / Simplified Chinese
注意：如果您说 中文，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 1-302-660-3351（文本电话：7-1-1）或咨询您的服务提供商。
Kabuverdianu/ Haitian Creole
ATENÇÃO: Caso fale Kabuverdianu, existem serviços de assistência linguística gratuitos disponíveis. Estão também disponíveis apoios e serviços auxiliares adequados para prestar informações em formatos acessíveis. Ligue 1-302-660-3351 (TTY: 7-1-1) ou contacte o seu operador.
ગુજરાતી / Gujarati
ધ્યાન આપો: જો તમે ગુજરાતી બોલતા હો તો મફત ભાષાકીય સહાયતા સેવાઓ તમારા માટે ઉપલબ્ધ છે. યોગ્ય ઑક્ઝિલરી સહાય અને ઍક્સેસિબલ ફૉર્મેટમાં માહિતી પૂરી પાડવા માટેની સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે. 1-302-660-3351 (TTY: 7-1-1) પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.
Français / French
ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-302-660-3351 (TTY : 7-1-1) ou parlez à votre fournisseur.
Italiano / Italian
ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l' 1-302-660-3351 (tty: 7-1-1) o parla con il tuo fornitore.
Deutsch / German
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie 1-302-660-3351 (TTY: 7-1-1) an oder sprechen Sie mit Ihrem Provider.
हिंदी / Hindi
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। 1-302-660-3351 (TTY: 7-1-1) पर कॉल करें या अपने प्रदाता से बात करें।
اردو / Urdu
توجہ دیں: اگر آپ اردو بولتے ہیں، تو آپ کے لیے زبان کی مفت مدد کی خدمات دستیاب ہیں۔ قابل رسائی فارمیٹس میں معلومات فراہم کرنے کے لیے مناسب معاون امداد اور خدمات بھی مفت دستیاب ہیں۔ 1- 1-302-660-3351 (TTY: 7-1-1) پر کال کریں یا اپنے فراہم کنندہ سے بات کریں۔”
한국어 / Korean
주의: 한국어 를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-302-660-3351 (TTY: 7-1-1)번으로 전화하거나 서비스 제공업체에 문의하십시오.
తెలుగు / Telugu
సావధానం: మీరు తెలుగు మాట్లాడితే, మీకు ఉచిత భాషా సహాయ సేవలు అందుబాటులో ఉంటాయి. యాక్సెస్ చేయగల ఫార్మాట్లలో సమాచారాన్ని అందించడానికి తగిన సహాయక సహాయాలు మరియు సేవలు కూడా ఉచితంగా అందుబాటులో ఉంటాయి. 1-302-660-3351 (TTY: 7-1-1)కి కాల్ చేయండి లేదా మీ ప్రొవైడర్తో మాట్లాడండి.
Tagalog
PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-302-660-3351 (TTY: 7-1-1) o makipag-usap sa iyong provider.
العربية/Arabic
العربية
تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم 1- 1-302-660-3351 (7-1-1) أو تحدث إلى مقدم الخدمة".
Việt / Vietnamese
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-302-660-3351 (Người khuyết tật: 7-1-1) hoặc trao đổi với người cung cấp dịch vụ của bạn.
Nederlands/ Dutch
LET OP: als je Nederlands spreekt, zijn er gratis taalhulpdiensten voor je beschikbaar. Passende hulpmiddelen en diensten om informatie in toegankelijke formaten te verstrekken, zijn ook gratis beschikbaar. Bel 1-302-660-3351 (tty: 7-1-1) of spreek met je provider