Every year, we ask participants across Trinity Health PACE to complete a Participant Satisfaction Survey to let us know how we're doing. This year we received positive feedback we couldn't resist sharing!
The survey results reported that 96% of our participants said they would recommend their program to a friend or relative.
Their comments are a testimony to their real experiences and our commitment to care as providers. With 25 PACE centers in 12 states, we had a hard time not sharing all 977 responses. We selected some meaningful answers that demonstrate how our PACE centers make a difference in the communities we serve.
We asked…
“What do you like the best about the center’s program?”
Participants said…
“I like the center, the staff, the activities, and the people that go there – and that I get to see and talk to other people. They keep me company.”
“They are attentive and communicative; they treat you nicely and with respect. They treat us all that way. They are pleasant and professional, and they keep you going. I look forward to going. The one thing I love about their care, when they take you to the doctor, they don’t just sit you there – they stay with you. I have somebody right there with me for when I get the news. And that’s why I appreciate and respect Trinity. They are there with you every step of the way. Most other plans, you get on the bus alone, you go to your appointment alone, you leave, and you’re alone. But with Trinity, there’s someone there by your side willing to hold your hand, and that’s a good feeling. I feel good every time I go to the doctor.”
“I like that it takes the worrying of getting to the specialists, finding specialists, and making appointments; it is done for me.”
“Companionship. Everyone is so friendly.”
“Several very caring nurses.”
“It meets all my needs. Everything is hands-on. Transportation is good. I was very depressed and now am a different person.”
“I would give it a 10. I like physical therapy and arts and crafts.”
“The attention I get from both staff and participants.”
“It saved my life. Gives me purpose.”
“The food. I love it. I love breakfast and lunch.”
“It makes my decisions worry-free. A better qualify of life and I am more independent than if I didn’t have it.”
“Gives you anything you need. They take care of you.”
“It’s a very caring program. They really do their best to see that you are in the right place at the right time. I say very, very good.”
“Everything. The flexibility. I enjoy the different people. The staff is nice. We have different activities. I personally love the program. I even like the maintenance man.”
“Their competence, their friendliness, their openness. Their transparency.”
“Since I joined, it has helped me a whole lot. I used to have a bad case of seizures and depression. Since I came here, I have been helped so much by the doctors and aides, I don’t have things as bad as I used to. They have made a big difference in me since I have been here. I have, and my family has, noticed the improvement. I can tell the difference in the way I act. I thank them all for being there for me. I appreciate them and have recommended them to others. It has improved my life, and I would recommend them to anybody. They are great people. I would highly recommend them to anyone, and I thank God for them.”
We are proud to share these responses as we serve as a compassionate and transforming healing presence within our communities. Trinity Health PACE strives to be the most trusted health partner for life.
Find out what all the buzz is about and connect with us. Visit our site to find a program in your area or see if you or a loved one qualifies for our comprehensive care.